The Bank Compliance Department is charged with oversight and coordination of the Compliance program for the U.S Banks (Morgan Stanley Bank, N.A. and Morgan Stanley Private Bank, National Association). The Bank Compliance Mortgage Servicer Testing team seeks a key Mortgage Division Compliance Professional for its Monitoring & Testing (M&T) Program of residential mortgage loan servicing. Emphasis will be on the execution and on-going maintenance of a M&T Program for third parties performing mortgage loan servicing, loss mitigation or foreclosure functions. The position will interact with various corporate functions and at various levels across the Firm, as well as with employees and leaders of outsourced mortgage servicing providers, to improve processes, minimize risks, improve controls and create ongoing strategic value from vendor partnerships.

This role will require in office attendance 3 days/week.

Primary Responsibilities:

• Execute the Firm's Monitoring and Testing Program of mortgage servicing providers to proactively identify and respond to potential compliance issues
• Provide support in holding mortgage servicing providers accountable for performance and develop action plans for those not meeting performance standards
• Perform on-site visits to mortgage servicers' facilities to conduct operational / compliance audits
• Assist team in the oversight of external residential mortgage servicers
• Review mortgage portfolios for compliance with contract terms, industry servicing standards, and federal and state regulations
• Prepare and deliver governance reporting
• Participate in risk assessment and planning processes

Qualifications:

• Bachelor's degree, 5+ years related experience, and a working knowledge of mortgage servicing processes
• Some travel required
• Knowledge of Federal and State laws impacting mortgage servicing such as RESPA, TILA, FCRA, FDCPA, and SCRA amongst others
• Excellent verbal and written communication skills; ability to clearly articulate issues
• Strong vendor-relations skills and ability to partner with vendors to develop practical solutions
• Ability to prioritize work, effectively manage a large number of tasks at one time and interact effectively with management
• Knowledge of mortgage servicing systems preferred
• Ability to accurately and efficiently prepare and review work papers
• Proficiency with Microsoft Office suite
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Skills Desired:

• JD, MBA, CPA, or CRCM preferred
• Organizational skills to manage multiple projects and ability to work independently in a fast-paced environment
• Able to perform analysis and problem identification, determine solutions and work under specific deadlines
• Strong work ethic and drive
• Strong sense of integrity and ethical leadership
• Strong team-orientation

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